A deep understanding of the customer journey is the foundation of a great customer experience. Dynamics 365 provides a comprehensive view of customer interactions across various touchpoints, enabling ...

Microsoft released quite a few updates for its Dynamics 365 suite of enterprise services last month. Some of these include a slew of bug fixes for Project Service Automation, accessibility ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

Business marketing teams who want to come up with new campaigns will soon be able to use new AI features with the Microsoft Dynamics 365 Customer Insights platform, with some assistance from startup ...

※本ブログは、米国時間 2023 年 3 月6 日に公開された “Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, that brings next-generation AI to every line of business” の抄訳を基に掲載しています。

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Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft is souping up its CDP. Advertisers using Microsoft’s year-old customer data platform – Dynamics 365 Customer Insights – to house their first-party data can now activate that data through the ...

Demandbase, an end-to-end ABM software provider, partnered with Microsoft to blend Microsoft’s CDP and Dynamics 365 Customer Insights with its own platform to offer custom-built connectors for ...