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Explore the effects of leadership styles on retail employees and customers, using real examples from UK retailers to give you an insight into how they work in practice. In retail, where employees need ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

Bridging the gap. Companies have traditionally treated voice of the customer and voice of the employee as separate functions that use distinct tools and work in silos. Employees as customers.

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

AI in the workplace is transforming business operations, fundamentally altering the employee experience. As organizations aim to boost productivity, engagement and overall satisfaction, AI ...