The concept of internal customer service may be just as important, if not even more so, than general customer service. So much of what drives the customer experience is what is happening on the inside ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

In the past, I have discussed the various groups of customers that deserve the support, engagement, care, policies, and processes of your organization’s customer service profile. Today, I want to ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...