A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

JavaScript is the heartbeat of the modern web. If you’ve ever felt frustrated by certain web pages that just don’t seem to work, the culprit might be that JavaScript is disabled in your browser. This ...

Engineering News editor Terence Creamer discusses the release of a new Industrial Development Strategy at a time when the metals sector is warning that it is at a worrying crossroads.